FAQ

We currently ship in the United-States only. For shipping outside of these countries, please reach out to our support through our helpdesk.

We currently only support the following currencies for charging our customers in their local currencies: USD, CAD and EUR. If your credit or debit card use another currency, then you will be charged in USD, CAD or EUR, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Once you have placed your order, we will send you a confirmation email to track the status of your order. Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it). Additionally, you can track the status of your order from your "order history" section on your account page on the website.

We currently ship in the United-States, Canada, Australia, France, the UK and Germany. For shipping outside of these countries, please reach out to our support through our helpdesk. How long does it take to ship my order? Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - United-States: 3-5days - Canada: 4-10 days - Australia: 4-10days - France: 4-10 days - UK: 4-10 days - Germany: 4-10 days

Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery. Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - United-States: 4-10days - Canada: 4-10days - Australia: 4-10days - France: 4-10days - UK: 4-10days - Germany: 4-10days

We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. To make changes to your order, please reach out to support through the helpdesk.

We offer fast shipping on a select number of countries: - United-States: 24h ($14) - Canada: 24h ($14) - Australia: 1-2 days ($24) - France: 1-3 days ($24) - UK: 1-3 days ($24) - Germany: 1-3 days ($24) You can select fast shipping after having entered your delivery location.

You can purchase on our website using a debit or credit card. We additionally offer support for PayPal, Apple Pay, and Google Pay. You can chose these payment methods at checkout.

We do not accept 3 times payment at the moment.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.